Frequently Asked Questions

HOw Do I buy Bitcoin At your ATMs?
  1. Select the the Bitcoin icon on the screen, then press "BUY".
  2. The ATM will ask you how much Bitcoin (in USD) you'd like to purchase.
    ~ see below for registration info ~
  3. Scan your wallet QR code (public key) using the ATM's scanner
  4. Insert bills until you've reached the exact amount of Bitcoin you want to buy.
  5. Push the "Buy Bitcoin" button on the bottom right of the screen.
 
That's it, you are finished! The transaction will immediately broadcast to the Bitcoin network and you'll see the Bitcoins on the way to your wallet.
DO I NEED to register to buy Bitcoin at your ATMs?
For amounts up to $900:
  • All we need is a cell phone number and your first / last name
  • We will send a confirmation code via text message that you will input on the screen
For amounts above $900 and up to $3,000, registration is required:
  • In addition to the above, you will need a government-issued state ID or driver's license (non-expired)
  • You will also need to take a selfie in front of the camera
  • The registration process typically takes 5-10 minutes and we will notify you via text message when it is complete. You only have to register one time.
For amounts above $3,000:
  • We need a few more pieces of additional information including your SSN. Once you are registered, let us know via phone or text if you intend to purchase more than $3,000 and we will gather the required info to enable a higher limit.
What is the minimum and maximum amount I can buy?
~ limits reset at midnight at the ATM's local time ~
  • The minimum amount you can buy is $5 USD.
  • We have a daily limit of $9,000 USD per customer.
Our machines do not accept $1 bills. Most people typically use $100s or $20s.
How do i verify if my purchase went through?
You can verify the transaction by going to blockchain.info and copying+pasting your address in. If you do not see you transaction in your wallet, try restarting your wallet application. DO NOT delete and reinstall the application unless you have backed it up by writing down the list of recovery phrases.
I Don't have a wallet, where do I get one?
There are many cryptocurrency wallets available, here are 3 we recommend:
  1. Blockchain Wallet  (iOS & Android)
  2. Exodus Wallet  (iOS & Android)
  3. Coinomi Wallet  (iOS & Android)
Contact

8611 Concord Mills Blvd

Suite 244

Concord, NC 28027

​​

Tel: (833) 436-4326

info@coingenie.us

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